Terms and Conditions
Effective Date: January 27, 2025
Welcome to Tototembo Safaris! By using our website (https://tototembosafaris.com) or booking services with us, you agree to comply with the following Terms and Conditions. These terms govern the relationship between you and Tototembo Safaris and ensure a seamless and transparent service delivery. We are committed to providing you with friendly, professional, and reliable service as you embark on your safari adventure.
1. Introduction
1.1 Acceptance of Terms
By accessing our website or using our services, you agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and Tototembo Safaris. If you do not agree to any of the terms outlined in this document, please refrain from using our services or accessing our website. Your continued use of our services signifies your acceptance of these terms, and we encourage you to read this document carefully.
1.2 Modification of Terms
We reserve the right to amend or update these Terms and Conditions at any time without prior notice. All changes will take effect immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates or modifications. Our commitment to transparency means that any significant changes will be clearly highlighted, ensuring you are always aware of your rights and obligations.
2. Booking and Reservations
2.1 General Booking Policy
All bookings made with Tototembo Safaris are subject to availability and confirmation. A booking is considered confirmed only upon receipt of the agreed-upon deposit or full payment as specified in your booking itinerary or invoice. Once your reservation is secured, our team will provide you with a confirmation email detailing your travel plans and essential information about your safari experience. We advise you to verify that all personal and travel details are accurate when making a booking, as any discrepancies may result in delays or complications during your safari.
2.2 Deposit and Payment
To secure your booking, a non-refundable deposit of 30% of the total safari package cost is required. The remaining balance must be paid no later than 30 days before the commencement of your safari. For bookings made within 30 days of the safari start date, full payment is required at the time of booking. Payments can be made via bank transfer, credit card, or other approved payment methods as indicated on our website. Please note that late payments may result in the cancellation of your booking, and you will be notified accordingly.
2.3 Changes to Bookings
If you wish to make any changes to an existing booking, such as altering the itinerary or adding additional services, you must notify us in writing at least 15 days before the safari start date. Additional charges may apply for such amendments. While we strive to accommodate all requests, we cannot guarantee the availability of the requested modifications, and any changes are subject to confirmation by our team.
3. Cancellation and Refund Policy
3.1 Cancellation by Customer
Should you decide to cancel your booking, please notify us in writing as soon as possible. Cancellations made more than 30 days before the safari start date may be eligible for a partial refund, minus a cancellation fee. However, cancellations made within 30 days of the safari commencement will result in the forfeiture of the deposit, and no refunds will be issued. We recommend that you carefully consider your travel plans before finalizing your booking.
3.2 Cancellation by Tototembo Safaris
In the unlikely event that Tototembo Safaris needs to cancel your booking due to unforeseen circumstances, we will notify you immediately and provide either a full refund or offer alternative travel dates. We strive to minimize disruptions to your travel plans and will work closely with you to ensure a satisfactory resolution.
3.3 Refund Procedures
Refunds, where applicable, will be processed within 30 days of the cancellation confirmation. All refunds will be made using the same payment method originally used for the booking. Please note that bank processing times may vary, and Tototembo Safaris is not responsible for delays incurred by third-party financial institutions.
4. Liability and Indemnification
4.1 Limitation of Liability
Tototembo Safaris will take every reasonable precaution to ensure a safe and enjoyable safari experience. However, we cannot be held liable for any injuries, losses, or damages incurred during the course of your safari, except where such liability is mandated by law. You agree that your participation in any safari activities is at your own risk and that Tototembo Safaris, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages.
4.2 Indemnification
You agree to indemnify and hold harmless Tototembo Safaris from any claims, demands, or causes of action, including legal fees, arising from your use of our services or any breach of these Terms and Conditions. This indemnification extends to any third-party claims and ensures that Tototembo Safaris remains protected against unforeseen legal challenges.
5. Privacy and Data Protection
5.1 Collection of Personal Data
In order to provide you with a seamless safari experience, Tototembo Safaris collects personal data during the booking process. This information includes, but is not limited to, your name, contact details, travel preferences, and payment information. We use this data solely for the purpose of processing your booking, providing customer support, and enhancing your overall travel experience.
5.2 Data Security
We are committed to protecting your personal data and have implemented robust security measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. Our data protection practices comply with applicable laws and regulations, ensuring that your privacy is always our priority.
5.3 Use of Data
Your personal data may be used for marketing purposes, such as sending you newsletters, promotional offers, and updates about our services. However, you have the right to opt out of receiving such communications at any time. By continuing to use our services, you consent to the collection and use of your data as described in our Privacy Policy.
6. Governing Law and Dispute Resolution
6.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the Kenyan courts. We encourage you to resolve any issues amicably through open communication with our customer support team.
6.2 Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiations before pursuing formal legal action. Should a dispute remain unresolved, it will be settled in accordance with the applicable legal procedures in Kenya.
7. Customer Responsibilities and Miscellaneous
7.1 Accuracy of Information
It is your responsibility to ensure that all information provided during the booking process is accurate and complete. Any inaccuracies or omissions may result in delays or complications during your safari experience. Tototembo Safaris is not liable for any issues arising from incorrect or incomplete information.
7.2 Force Majeure
Neither party shall be held liable for any failure to perform its obligations under these Terms and Conditions if such failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, or governmental restrictions.
7.3 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Tototembo Safaris with respect to the subject matter herein, superseding all prior or contemporaneous communications, whether electronic, oral, or written. Any amendments to this agreement must be made in writing and signed by both parties.
7.4 Severability
Should any provision of these Terms and Conditions be found to be unenforceable or invalid under any applicable law, such provision shall be ineffective to the extent of such invalidity without affecting the remaining provisions herein.
8. Conclusion and Acceptance
8.1 Your Agreement
By continuing to use our website and booking our safari services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Your acceptance of these terms is essential to ensuring a transparent and mutually respectful relationship between you and Tototembo Safaris.
8.2 Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to contact our customer support team. We are here to provide clarification and assist you with any inquiries you may have.
Thank you for choosing Tototembo Safaris. We look forward to providing you with an exceptional safari experience that is both safe and memorable. Your adventure begins with trust, and these terms are designed to protect and enhance your journey with us.