Clear plans for every journey
Refund & cancellation policy
Before you pay, your written quote or invoice will set out the payment options, deposit, balance due dates and cancellation terms for your particular trip.
Payment options & deposit
Your quote or invoice will list the payment methods available for your booking, the deposit required to confirm it, and when the remaining balance is due. Please use the payment instructions on your invoice and ask us to clarify anything before paying.
Check your trip terms
Cancellation charges and refund eligibility can depend on your itinerary and the services reserved. Ask us to explain the terms in writing if anything is unclear.
Contact us promptly
Send your booking name, reference and requested change or cancellation through our contact page. We will review the applicable booking terms and explain the next steps.
If your flight is delayed
Message or call us as soon as you know your arrival time has changed. We will stay in touch and coordinate the airport pickup plan with you. Guests have praised our team for helping when travel plans changed; pickup changes remain subject to the arrangements confirmed for your booking.
We confirm the outcome
Any refund due is assessed under the terms for your booking and the amounts recoverable from the services arranged. We will confirm the amount and process with you.
Please note
- Each quote or booking confirmation is the source for the payment methods, deposit, balance deadlines, cancellation charges and refund conditions that apply to that trip.
- Before you pay, make sure you have received those terms and have had a chance to review them. If they are missing, contact us for written clarification.
- This page does not set universal payment methods, a deposit percentage, cancellation fee, refund percentage or processing period. Those details must be confirmed for your specific booking.