FAQ's

At Toto Tembo Safaris, we make it easy and secure to pay for your safari adventure. We accept a variety of payment options to suit your convenience:

• Bank Transfers: Direct deposits to our official company account.

• Credit & Debit Cards: Major cards including Visa, MasterCard, and American Express.

• Mobile Money Payments: M-Pesa (Kenya) for fast, secure local transactions.

• PayPal: Convenient international payments for travelers outside Kenya.

All payments are processed securely, and we provide instant confirmation once your booking is complete.

💡 Pro tip: For large group bookings or multi-destination safaris, we recommend confirming your preferred payment method in advance to make the process seamless.

At Toto Tembo Safaris, we’re proud to be based in Nairobi, Kenya, right in the heart of East Africa’s safari adventures! You’ll find us at:

TotalEnergies Fedha Service Station, Outer Ring Road,
Total Fedha Complex, 2nd Floor, B10, Nairobi, Kenya

Getting in touch with Toto Tembo Safaris is easy — our team is ready to answer your questions, help you plan your dream safari, and assist with bookings!

📍 Office Address
Outering Road, Total Fedha Complex, 2nd Floor B10, Nairobi, Kenya 🇰🇪

📞 Phone Numbers
+254 114 100 079
+254 72 153 8586

we understand that plans can change. Refunds are handled based on the terms of your booking and the timing of any cancellation.

• Cancellations made well in advance may qualify for a partial or full refund, depending on supplier policies (lodges, camps, transport providers, and park fees).

• Last-minute cancellations or no-shows are generally non-refundable, as most safari services are prepaid.

• Non-refundable costs may include park fees, accommodation deposits, and third-party service charges.

• In the event of unforeseen circumstances, we do our best to offer alternative dates or safari credit where possible.

We recommend reviewing the full Terms & Conditions at the time of booking, and our team is always happy to explain your options clearly before you confirm your safari.

📧 For refund or cancellation inquiries, please contact us directly and we’ll assist you promptly.

we welcome guests of all ages — from young families to seasoned travelers. However, age recommendations and restrictions can vary depending on the type of activity, lodge policies, and safety considerations.

Here’s how it typically works in the safari world:
• Children: Most operators recommend children be old enough to enjoy long game drives, often 6–8 years or older for regular shared game drives, though private vehicles can be arranged for younger kids.
• Young Kids & Special Activities: Some activities like walking safaris, night drives, or hot-air balloon trips may have higher minimum ages (commonly around 12+ for walks and 7–8+ for balloons).
• Adults & Seniors: There’s generally no upper age limit as long as the traveler is in good health and able to participate safely, and our team can recommend suitable itineraries for comfort and accessibility.

Yes — but with some safari expectations! 🐘📶

Most safari lodges, tented camps, and accommodations partnered with Toto Tembo Safaris do offer Wi-Fi, especially in public areas like the lounge, dining space, or reception. This means you can check emails, share photos, and stay in touch with loved ones during your trip.

However, it’s important to know:

• Signal and speed can vary: Because many safari camps are deep in the wilderness, Wi-Fi may be slower than in towns or cities, and video streaming or large downloads may not work well.

• Coverage may be limited: Some places only offer Wi-Fi in certain areas, not necessarily in your room or tent.

• Remote game drives usually won’t have Wi-Fi — this is a great chance to disconnect and enjoy the wild!

💡 Pro tip: If staying connected matters a lot (for work or regular updates), consider getting a local SIM card with data or ask us about options before you travel.

At Toto Tembo Safaris, we believe every safari should be more than just a trip—it’s a life‑long memory. Here’s why travelers choose us:

• Expertly Curated Safaris: We design each journey with care, balancing thrilling wildlife experiences with comfort, style, and convenience.

• Local Knowledge: Our guides know the land, the animals, and the stories behind every sunset—bringing the true spirit of East Africa to your adventure.

• Flexible & Personalized: Whether it’s a romantic getaway, a family adventure, or a luxury escape, we tailor your safari to fit your style, pace, and budget.

• Trusted & Reliable: From secure bookings to seamless logistics, we handle the details so you can focus on enjoying every moment.

• Sustainable & Respectful: We care for the land, the wildlife, and the communities we visit, ensuring your safari leaves a positive impact.

With Toto Tembo Safaris, it’s not just about seeing Africa—it’s about experiencing it, feeling it, and remembering it forever. 🐘🌅