Our Privacy Policy

Last Updated: January 2026

Toto Tembo Safaris (“Toto Tembo Safaris”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, communicate with us, or use our services.

This policy is written to comply with applicable data protection laws and regulations, including but not limited to:

• The Kenya Data Protection Act, 2019
• General Data Protection Regulation (GDPR), where applicable
• Other relevant international privacy standards

By using our website or services, you agree to the practices described in this Privacy Policy.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on the website
• Referring website or source

This information is collected using cookies, log files, and similar technologies.

Comments and User Content

If you leave comments or submit reviews on our website, we collect the data shown in the relevant form, as well as your IP address and browser user agent string for security and spam prevention purposes.

Media Uploads

If you upload images or other media to our website, please ensure that they do not contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from publicly available media.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website performance.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Authentication Cookies: Manage login sessions for registered users

Cookie Duration

• Comment-related cookies may last up to one year
• Login cookies may last from two days up to two weeks if “Remember Me” is selected
• Screen preference cookies may last up to one year

You may control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

Embedded Content from Third-Party Websites

Our website may include embedded content such as videos, images, maps, or social media feeds. Embedded content from third-party websites behaves as if you visited those websites directly.

These third-party websites may:

• Collect data about you
• Use cookies
• Embed additional third-party tracking
• Monitor your interaction with embedded content

We encourage you to review the privacy policies of these third-party websites.

How We Use Your Information

We use your personal information to:

• Respond to inquiries and requests
• Process bookings and reservations
• Provide safari and travel services
• Communicate important updates and confirmations
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud, misuse, and security threats

Sharing and Disclosure of Information

We do not sell or rent your personal data.

We may share your information only when necessary with:

• Trusted service providers (e.g. accommodation partners, transport providers, guides)
• Payment processors and financial institutions
• IT, hosting, and security service providers
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and only for authorized purposes.

International Data Transfers

Your information may be processed or stored outside your country of residence where necessary to deliver services. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Booking and service records
• Legal, tax, and accounting requirements
• Security and dispute resolution

Comments and related metadata may be retained indefinitely unless removal is requested.

Your Data Protection Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Automated Spam Detection

Visitor comments may be checked through automated spam detection services to maintain website security and integrity.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Toto Tembo Safaris
Email: info@tototembosafaris.com
Phone: 0790 432183 / 0114100079
Address: TotalEnergies Fedha Service Station, Outer Ring Road, Nairobi, Kenya Room 2nd floor B10